KP Availability Guarantee Terms.

Short-form guarantee

If a confirmed call-off order for an in-scope SKU is not dispatched within 48 hours of the agreed release date due to KP stock failure, the delivery charge for that affected call-off will be credited in full, subject to the KP Availability Guarantee Terms.

Eligible in-scope SKUs

An in-scope SKU is a product line expressly agreed in writing by KP and the customer as covered by the guarantee. The product, specification, approved alternatives, volume commitment and release process must be agreed before the guarantee applies.

Confirmed annual volume commitment

The guarantee only applies where the customer has agreed a confirmed annual volume commitment for the relevant in-scope SKU and KP has accepted that commitment in writing.

Confirmed call-off order

A confirmed call-off order is a release order accepted by KP against the agreed arrangement for an in-scope SKU, with quantity, delivery location, delivery charge and release date confirmed.

Agreed release date and 12:00 noon cut-off

The agreed release date is the date KP confirms as the date from which the 48-hour dispatch period starts. Orders received after 12:00 noon are treated as received on the next working day unless KP confirms otherwise in writing.

How the 48-hour period is calculated

The 48-hour period is calculated from the agreed release date and excludes weekends and UK bank holidays unless KP has expressly agreed a different release arrangement in writing.

Customer account requirements

The customer account must be in good standing. The guarantee does not apply where there are overdue amounts, credit holds, missing order information, unresolved specification approvals or other customer-side blocks.

Exclusions

The guarantee excludes force majeure events, carrier failure outside KP's reasonable control, customer-caused delays, incorrect or incomplete customer information, changes requested after order confirmation, and events outside KP's reasonable control.

Qualifying failure

A qualifying failure occurs only where KP determines that the delay was caused by KP stock failure for an accepted, confirmed call-off order for an in-scope SKU.

Remedy

The sole remedy for a qualifying failure is a credit of the delivery charge for the affected call-off order. The credit will be applied to the customer account or relevant invoice. The guarantee does not provide free goods or compensation for consequential loss.

Contract position

These terms should be read alongside the customer's agreed commercial terms with KP. If customer-specific written terms differ, the signed or agreed written terms take priority.